Privacy Policy

Emirates European Hospital ("we", "our", or "Hospital") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our medical services. Please read this policy carefully. By using our website or services, you consent to the practices described here.

We may collect the following categories of information:

• Personal Identification Data: name, email address, phone number, date of birth, and Emirates ID number.
• Health Information: medical history, diagnosis, treatment records, prescriptions, and appointment details provided when booking or receiving care.
• Usage Data: pages visited, time on site, browser type, device information, and IP address collected automatically.
• Communication Data: messages or enquiries submitted through our website contact forms or WhatsApp.

We use the information we collect to:

• Schedule, confirm, and manage medical appointments.
• Provide, coordinate, and improve healthcare services.
• Send appointment reminders, test results, and health-related communications.
• Process insurance claims and billing.
• Comply with legal and regulatory obligations under UAE law.
• Analyse website usage to improve our online experience.

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Healthcare Providers: physicians, specialists, laboratories, and pharmacies involved in your direct care.
• Insurance Companies: solely for the purpose of processing your insurance claims, with your consent.
• Regulatory Authorities: when required by UAE law or a valid legal process (e.g., Ministry of Health, DHA, HAAD).
• Service Providers: trusted technology partners who assist us in operating our website and IT infrastructure, under strict confidentiality agreements.

We implement appropriate technical and organisational security measures — including encryption, access controls, and secure servers — to protect your personal and health data against unauthorised access, alteration, disclosure, or destruction. Only authorised personnel with a legitimate need access your personal health records.

Under applicable UAE data protection regulations, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to our legal retention obligations.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@eehospital.com or call +971 6 561 9444.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and personalise content. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We retain personal and medical data for as long as necessary to fulfil the purposes described in this policy, or as required by UAE healthcare regulations and legal obligations. Medical records are typically retained for a minimum of 10 years in accordance with UAE Ministry of Health guidelines.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Emirates European Hospital
Sharjah, UAE
📞 +971 6 561 9444
✉️ info@eehospital.com